Rescheduling

You have full control over your client bookings and can book, reschedule and cancel bookings on their behalf.

How do I reschedule a client booking?  

1.	Go to My Business > Schedule
2.	Select Options > Manage Activity for the desired activity
3.	Select Edit next to the desired client and select Reschedule 
4.	Follow the prompts to complete the action

Notes:

  • Only one booking may be rescheduled at a time.
  • Only paid/activated bookings may be rescheduled.
  • To reschedule a weekly reservation series, cancel the client from one series then add the client into the new series.

Move To Credits

Another option is to reschedule a client booking into credit (My Business > Credit) instead rescheduling directly into another activity. Credits can then be rescheduled into another activity up until their expiry date.

To enable/disable reschedule to credit go to Settings > Booking Rules and set ‘Enable reschedule to credit?’ to ‘Yes’.

Remove Booking

To remove a client booking completely (e.g. delete it from the system) select Options > Remove.

Applying Filters

Bookamat provides rescheduling filters for when you need to move bookings into classes they are not valid for. To access the filters, select the Show Filter button when rescheduling a booking.

Bookamat provides rescheduling filters for moving bookings into any classes.

To use the filters, make your selection from the options and click on the Search button.

Activities

  • Only Valid: Returns only valid activities.
  • Show All: Return all activities.

Time

  • Returns activities at the selected time.

Service

  • Returns activities for the selected service.

Staff

  • Returns activities for the selected staff member.

Free Spaces

  • Only Free: Returns activities with free spaces.
  • Show All: Returns activities with free spaces and no free spaces.

Days

  • Returns activities for the selected day or days.

Where

  • Returns activities for the selected location.

Dates

  • This Week: Returns activities scheduled for this current week.
  • Next Week: Returns activities scheduled for the next week.
  • This Month: Returns activities scheduled for this current month.
  • Next Month: Returns activities scheduled for the next month.
  • Last Month: Returns activities scheduled for the previous month.