Expired credits (e.g., credits that have expired before being scheduled into an activity) can also be reactivated. Reactivating a credit allows you to select a new valid from and valid to date so they can be scheduled again.
How do I reactivate expired credits? 1. Go to My Business > Clients 2. Select Options > View Account for the desired client 3. Select the Credit Packs tab 4. Select Options > Reactivate Credit and enter in a new valid from / to date 5. Select Reactivate Credit to confirm
Note that it is not possible to reactivate a credit which has been booked into an activity and then expired. Only expired credits which have not been booked may be reactivated.